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The customer will be able to see his complete order history from the accounting system not just those placed online. He can view each order to see what is contained. He can also ‘repeat’ the order which will add all the items in that order to the current basket with the same quantities, or add individual line items.
When an account is imported from the accounts system any delivery addresses configured there are brought up to the ecommerce system so that the customer can select them in the cart.
B2B customers tend to repeat order items. We provide a ‘regular’ or ‘top’ items list in the ‘Your Account’ section for your customers convenience. This list only relates...
Customers, who place regular bulk orders, can upload a simple CSV file containing stock codes and quantities to have them priced, stock checked and added to the basket in order to reduce order time and make the checkout process much easier.
The default purchaser type, A, on the site can see all the products in the catalogue. Type B Purchasers only see products that have a price in the price list they are associated with. If this is a short list then when they log in they simply see a page of products that they can purchase. If it is a long list then navigation can be created dynamically using the Product Category and Sub Category which can be configured manually in Shopfront Designer or synchronised with your accounts system.
Once your web is completed and loaded with product it may be that it provides a useful tool for your internal staff or sales representatives to enter orders on behalf of customers. You can set up ‘Agent’ logins for these staff and select the accounts you wish them to be able to input orders for. Your staff simply login and select the account they wish to place the order on behalf of. The website will then show that account’s prices and any other features it has been configured for.
Spindle is an ‘Intelligent Print Driver’ supplied by Draycir that can send your documents by email as PDF but also keep an archive copy on your server. We use it at Aspidistra and it saves us hours of work. If you have spindle we can allow customers to retrieve those archived PDF invoices from the ‘My Account’ section of the web site saving you answering another call.
Our website developers have designed Shopfront so all retail orders placed on the website are posted into your Sage accounting software. It may be desired to crate a Sales Ledger Account for these orders, particularly if you are expecting a high level of repeat business for these customers but you don’t want to convert them to B2B customers.
Getting your customers to register and supplying them with a password is common practise on B2C ecommerce sites. We recommend that you get customers to register at the...
As a convenience to customers and to ensure you have a valid delivery address you can add Postcode Anywhere to the site. The feature is included in the service but the...